Frequently Asked Questions

We provide a complimentary station pick-up service. A member of our host team will meet you at the station exit with a "Tikary House" sign. They will assist with your luggage and guide you through the charming streets of Aguas Calientes to our door. Please provide your train details at least 24 hours in advance.

Check-in begins at 1:00 PM and check-out is by 10:00 AM. These times allow us to ensure every sanctuary room is perfectly prepared for arriving explorers. If you arrive early or wish to stay late in town, we provide secure luggage storage at no extra cost.

Absolutely. You may store your bags in our secure luggage room while you visit the Citadel. Upon your return, you are welcome to relax in our common areas before your train departure.

Our organic breakfast service begins early to accommodate hikers. For those departing on the very first buses, we provide a "Gourmet Snack Box" to sustain you during your visit. Please notify reception by 7:00 PM the evening before your tour.

The Consettur bus station is a short walk from Tikary House. Buses run frequently to the entrance of the Citadel. We recommend purchasing your bus tickets the day you arrive in Aguas Calientes to avoid morning queues.

Machu Picchu tickets are strictly personal and must be purchased via the official government portal (Joinnus) months in advance. While we cannot purchase them for you, our hosts can provide guidance on availability and navigating the local cultural center if you are looking for last-minute entrance options.

Yes. Every room features 24/7 hot showers with excellent pressure. Complimentary high-speed Wi-Fi is available throughout the entire property, though we encourage guests to occasionally disconnect and enjoy the surrounding cloud forest views.

We accept Cash (USD or Peruvian Soles) and major Credit/Debit cards. Please note that card transactions incur a 5% processing surcharge. To maintain the 18% tax exemption for foreign tourists, you must present your physical passport and migration record upon check-in.

Tap water in Peru is not potable. Tikary House provides purified water stations for refilling your reusable bottles, and complimentary bottled water is provided in your room upon arrival.